Contact Us for Appointment

Contact Us

Discover elegance and style at Ushella Fashion Empire, where we empower modern women through fashion tailored just for you.

Location

FRSC Estate, Lokogoma Abuja, Nigeria

Hours

9 AM - 6 PM

Phone

+2346161381291

Email

Contact@ushellafashionempire.com

Returns & Refunds policy

You are not entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you made payment for the goods or on which a third party you have appointed.

In order to exercise your right to cancel, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail Contatct@ushellafshionempire.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

At USHELLA FASHION EMPIRE, bespoke and bridal pieces are custom-made and non-refundable.

• For Ready-to-Wear collections, items in their original, unused condition with tags attached are eligible for store credit or an exchange if returned within 24 hours (Lagos) or 72 hours (outside Lagos). Returns must be made to 25a Admiralty Way, Lekki Phase 1, Lagos, with all logistics costs borne by the customer.

• Refunds are not offered unless the item is faulty upon delivery, with issues to be reported within 24 hours and supported by video evidence. No returns will be accepted after 48 hours (Lagos) or 72 hours (outside Lagos).

• All sale items are final, with no returns or exchanges. Orders can only be canceled before dispatch. Delivery charges are only refundable for faulty items. Please allow 5 business days for processing refunds on damaged goods.

• Items abandoned for more than 3 months will be donated to charity. For international orders, import duties and taxes are the customer’s responsibility.

• As a safety measure, returns are quarantined for 72 hours before processing due to COVID-19.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

FRSC ESTATE, LOKOGOMA ABUJA, NIGERIA

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Contatct@ushellafshionempire.com

Privacy Policy

Ushella Fashion Empire website is owned by USHELLA FASHION EMPIRE, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Ushella Fashion Empire, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Ushella Fashion Empire website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Ushella Fashion Empire, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via contact@ushellafashionempire.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@ushellafashionempire.com.